Account verification

The Manager asks you to verify your account in order to use the platform. We know nobody enjoys being asked for "paperwork" to rent a server, so this article explains with full transparency why we do it, what it actually involves and what we do (and don't do) with your data.

Why do we ask for verification?

We are an infrastructure provider: servers, IPs and network. Unfortunately, that kind of service is very attractive to people who want to cause harm anonymously: purchases with stolen cards, phishing campaigns, spam, attacks on third parties or hosting illegal content.

When that happens, the fraud victim is not the only one who suffers:

• You suffer, because the platform's IPs end up on blacklists and your email or website loses reputation through no fault of your own.
• The service suffers, because the time we spend cleaning up abuse is time we don't spend improving the platform.

A simple verification is the most effective filter we know: it costs a legitimate client a few seconds, and it breaks the fraudster's model of "create ten anonymous accounts and burn them".

What does it involve? (spoiler: a few seconds, and you choose)

When verifying you can pick between two methods. Both are equally valid to verify your account:

• Facial verification: a liveness check - a short video selfie from your phone or computer that confirms you are a real person, not a bot or a photo. It is the most robust option for account recovery and security checks.
• SMS verification: you type your mobile number and receive a one-time code by SMS. No camera and no biometric data whatsoever. Before sending it we only ask you to confirm the number is yours.

What we do not ask for in either case:

• No ID card, passport or driving licence.
• No invoices, receipts or additional documentation.
• No data we don't already have on your account.

Only in specific risk cases (for example, clear indications of fraud or impersonation, or a legal request) we may ask for a full verification with a document. It is an exceptional measure, not the normal flow.

What do you gain by verifying?

• Account recovery. If you opt in when verifying (it's optional), you will be able to get back into your account if you ever lose your password and passkeys, without depending on support: with a new liveness check if you verified with a selfie, or with an SMS code to your number if you verified by phone. You can switch it off at any time from your account settings.
• Balance bonus. We credit a small promotional balance bonus when you complete the verification, as a thank you.
• A cleaner platform. Every verified client improves the reputation of the IPs and network you share with everyone else: fewer blacklists, better email deliverability, less abuse.

What about my privacy?

We take this very seriously, which is why the process is designed so that we have access to the bare minimum:

• Verification is performed by Didit, a provider specialised in account and identity verification, with a legal entity in Spain (Didit Identity Spain, S.L., Barcelona) and subject to the GDPR. Its supervisory authority is the Spanish Data Protection Agency.
• The process happens entirely on Didit's secure platform: images and videos never pass through the Manager's servers.
• In the Manager we only keep a textual summary of the result. For the facial method: the liveness score, the estimated age and the session reference. For the SMS method: the verified number, its carrier, line type and country. Never images or biometric data.
• You control how long the data is kept at Didit. If you enable account recovery, it is kept while your account is active and you don't switch it off, so that recovery works. If you don't enable it (or switch it off later), it is erased from Didit within a maximum of 2 years, which we use solely as a fraud-prevention window. And if you close your account, we request its deletion immediately. You can also exercise your GDPR rights at any time through a support ticket.
• The anti-fraud signals derived from the verification (for example, a virtual or disposable number, or the same face or number used across several accounts) are used internally for risk review only and are never shown to other clients.
• Neither GINERNET nor Didit sells or trades your data. Ever.

You can find all the legal details in our Privacy Policy.

Quick questions

Selfie or SMS - which one should I pick? Both verify your account equally. The facial one is the most robust option for recovery and security checks; the SMS one uses no camera and no biometric data. Your call.

Are you required to do this? Verification is part of our fraud-prevention measures and of the obligations we have as an EU infrastructure provider. We prefer a gentle, transparent filter now over drastic measures later.

What happens if I don't verify? After the grace period, panel access is limited until the verification is completed. Your services and data are not touched.

Can I change my mind about account recovery? Yes. It's a toggle on the same verification card of your profile: when you switch it off, that recovery path stops working and the verification data enters Didit's deletion window.

Can I verify from my computer? Yes. For the facial method the phone is usually more convenient because of the camera; for the SMS method you only need your phone to receive the code.

You asked me for a document - why? We only request the full verification in specific risk cases. If you believe it's a mistake, open a support ticket and we'll review it.