Direct debit is no longer available for new activations. Instead, we offer automatic credit card billing, which also includes a 1% discount on the invoice total. See the details in payment methods and cancellation.
The information below is kept as a reference for customers who still have direct debit enabled.
How it worked
On the 1st of every month, GINERNET issued a SEPA direct debit charge covering all outstanding invoices. Any customer with a bank account in the SEPA area could use it.
Activation procedure (legacy)
- Log in to the client area with your username and password.
- In the menu, select Billing » Bank details.
- Enter your IBAN account number.
- Download the CORE mandate file, print it and sign it.
- Open a ticket attaching the signed CORE mandate.
Important considerations
- After receiving the signed request, a first charge was issued covering a prorated amount plus the renewal of your services, aligning the expiry date to the 5th of the following month, with its corresponding invoice.
- The fee for each direct debit charge was €0.60 + 2% of the total. If the customer had several outstanding invoices, they were grouped into a single charge.
- If a charge was returned unpaid, the associated service was suspended and an extra 10% of the transaction (minimum €10) was billed.
Cancelling a service with direct debit enabled
If you do not want to renew a service, request the cancellation before the charge is generated: go to the list of your services, select the one you want to cancel and click "Request cancellation". You can choose immediate cancellation or cancellation at the end of the contract; either option prevents the SEPA charge from being issued.