In the Manager your services are billed prepaid and by the hour from your account balance. This article explains what happens when your balance runs out: when a service is suspended, how long you have to recover it and when it is permanently deleted.
Everything described here applies to prepaid, pay-per-hour services: cloud VPS, IPv4 subnets and premium IPv6 (/48) blocks. Keeping enough balance avoids any suspension.
How billing works
Every active service consumes balance every hour, at the rate set when it was ordered. The charge happens on the hour and is deducted from the first currency in your consumption order that can cover that hour.
- The first hour is charged when the service is created, even if it only covers a fraction of that hour.
- As long as you have enough balance, your services keep running normally.
Before suspension: balance warnings
Before your balance reaches zero, we email you when your runway (the days or hours left based on the cost of your active services) drops below certain thresholds:
| Remaining runway | Warning |
|---|---|
| 10 / 7 / 5 days | Top-up reminder |
| 3 / 2 / 1 days | Urgent warning |
| A few hours | Imminent suspension |
Enable auto top-up in the Balance section so your account recharges itself with your payment method and you never have to worry about running out.
Suspension for insufficient balance
When an hourly charge comes due and none of your currencies can cover it, the service is immediately moved to billing suspended. The unpaid hour is recorded as debt and keeps accruing while the service stays suspended.
What happens to each service
| Service | Effect when suspended |
|---|---|
| Cloud VPS | The machine is paused (not shut down): frozen as-is, with no data loss. |
| Premium IPv6 (/48) | The block stops being routed to your VPS temporarily. |
| IPv4 subnet | Switches to suspended; released when the service is deleted. |
During suspension no data is lost. The VPS stays paused and on hold; as soon as you settle your balance it returns to the exact state it was in.
How to reactivate your services
By topping up
When you add balance, the system settles the outstanding debt first and, if your balance also covers at least 24 hours of all suspended services, it reactivates them automatically and resumes the VPS.
A partial top-up reduces the debt but does not reactivate the service: to reactivate you must clear the full debt and prepay at least 24 hours of the suspended services.
Emergency reactivation
If you need urgent access before you can top up, you can use emergency reactivation from the panel:
- Resumes your suspended services for 5 days.
- Available once every 30 days.
- It does not cancel the debt (balance keeps being consumed) and extends the deletion deadline by 5 days.
Permanent deletion
If a service stays suspended for insufficient balance, it is permanently deleted 15 days after suspension.
Deletion is irreversible: the VPS is removed and its IPs are released. Deletion forgives that service's outstanding debt, but data cannot be recovered. Top up before the deadline to keep your service.
If you have used emergency reactivation, that 15-day deadline is extended by the 5 days of the window.
Timeline summary
| Event | Timeline |
|---|---|
| Balance depleted → suspension | Immediate (at the hourly charge) |
| Suspension → deletion | 15 days |
| Emergency reactivation | 5 days of access, once every 30 days (+5 days to the deadline) |
| Reactivation on top-up | Requires clearing the debt + 24 h prepaid |
To avoid suspensions: keep enough balance, watch the runway warnings by email and, if you want peace of mind, enable auto top-up.