At GINERNET, services are paid from the prepaid balance of your Manager account: you top up your balance and your services consume it. Hosting, Multidomain Hosting, Cloud VPS and IPs are charged per hour; domains, when they are due for renewal. There are no renewal invoices to pay and nothing to cancel in advance.
How to top up your balance
In Billing, Balance tab, click Add funds (from €10). You can pay with:
- Card: top-ups in euros are paid through Redsys, and top-ups in US dollars through Stripe. The card is saved for your next top-ups and for auto top-up.
- Cryptocurrency (Bitcoin, via BTCPay): the balance is topped up in US dollars (USD).
If the method you choose carries a fee, you will see it in the breakdown before you pay. The invoice is issued once the payment is confirmed, and you download it in Billing, Payments tab. Balance top-ups are non-refundable, but the balance can be used for any of your services.
Turn on auto top-up and stop watching your balance: when it drops below the amount you choose, it is topped up automatically with your card. You set it up in Billing, Balance tab. You first need a saved card set as default (Payments tab) and your fiscal contact marked with Use for auto top-up (Fiscal data tab).
Offers are applied when you top up, as bonuses that give you extra balance. You will find them on the Manager home page, and you redeem them when creating the top-up, in Bonus to redeem.
PayPal, Bizum, bank transfer and direct debit are not available in the Manager.
Cancelling a service
Since billing is per hour, cancelling takes effect immediately: the service stops being charged at that moment and no notice is needed. The current hour is not refunded.
- cPanel hosting or Multidomain Hosting: on the hosting page, open the three-dot menu (More actions) and choose Delete account. Type the domain to confirm and click Delete permanently. On Multidomain Hosting, all its cPanel accounts are deleted too.
- Cloud VPS: on the VPS page, click the bin icon (Delete VPS), type
ELIMINARand confirm. IP subnets you do not delete with it keep being charged. - IPv4 subnets: in Cloud » IPv4, click the subnet's bin icon (Delete subnet). It has to be free first: if an IP is assigned to a VPS, remove it from the VPS Network tab (Remove IP).
- IPv6: /64 blocks are removed in the VPS Network tab; the Premium /48, with Release on the VDC page.
Cancelling deletes the hosting's website, databases and email, or the VPS disk, from the server. Make a copy of anything you want to keep first.
If you change your mind, for the next 60 days we may still be able to recover the Cloud VPS or the hosting account from our backups, for a recovery fee (€100 per VPS and €25 per cPanel account). It is only possible if the backup exists: see Recovering a deleted service.
Letting a domain expire
A domain is not cancelled: if you do not want to renew it, turn off its auto-renewal in Web Hosting » Domains, from the list or from the domain page. It keeps working until its expiry date, and you will receive the 60, 30 and 7-day reminders in case you change your mind.
Auto-renewal is charged 30 days before expiry. If you do not want to renew a domain, turn it off before that date. You have all the details in Your domains in the Manager.
Legacy VPS
VPS ordered before the panel change (Legacy) do not use the balance: they are still paid as always, with their usual rate and billing period. We explain this, and how to move them to hourly billing, in Your Legacy VPS and the Cloud VDC.
Need help?
Open a ticket from Support in the Manager.