Términos y Condiciones de contratación

On the one hand, GINERNET S.L. (from now on GINERNET), with NIF: B-54660485 and registered office in Pza San Cristobal, 14, 03002, Alicante, ES, a Limited Liability Company constituted in Alicante in the notary’s office of Mr. Antonio Ripoll Soler, registered in the Trade Register of Alicante, in volume 3634, sheet 95, entry 1 with page A-131744.

On the other hand, the contracting party, natural or legal person who fills in the contract form (hereinafter the Client). Both parties, GINERNET and the Client, are interested in formalizing the present conditions by accepting the terms and conditions established in the following points:

1 - OBJET

1- These are intended to regulate the conditions under which the customer accesses its services, the provision of this service by GINERNET, as well as to set the conditions and form of remuneration of the customer to GINERNET.

2- By contracting a product or service, the client confirms that he/she has read and understood and that he/she accepts our GDPR policy.

2 - CHARACTERISTICS OF THE PRODUCT

1- The customer will determine the configuration of their services according to their needs, choosing from those offered by GINERNET at that time.

2- The services provided by GINERNET, object of this contract, have, among other resources, a Server Control Panel, from which the customer can manage and administer the resources and applications of its services.

3- GINERNET will not be responsible for the correct functioning, safety and/or compatibility of the applications used by the customer.

4- The client may contact soporte@ginernet.com to resolve doubts/incidents related to the services.

5- GINERNET reserves the right to offer the version of the applications it considers most appropriate, as well as to modify, at any time, the applications available according to the new versions or the vulnerabilities detected, without having to notify the customer of such changes.

6- The customer must always have the necessary original software licenses, including those corresponding to the Operating System.

7- GINERNET shall not be responsible for the consequences that the omission of this obligation may generate with regard to third parties.

8- The customer must take into account that although not all Operating Systems need to have a license, depending on which one has been chosen by the customer, it may be necessary for them to have their corresponding original license, either because they rent it through GINERNET or because it is already their property.

3 - INVOICING AND PAYMENT

1- Por la disponibilidad del servicio que da origen a estas condiciones, el cliente deberá pagar por adelantado a GINERNET el precio correspondiente al servicio contratado, conforme a las tarifas publicadas en ese momento en el sitio web de GINERNET, a través de cualquiera de las formas de pago que GINERNET ofrece para sus productos: Tarjeta de crédito, PayPal o transferencia bancaria.

2- El pago de los recursos, las ampliaciones y los servicios adicionales contratados en GINERNET, tanto en su primera contratación como en sus sucesivas renovaciones, será siempre por adelantado, a través de cualquiera de las formas de pago que GINERNET ofrece para sus productos: Tarjeta de crédito, PayPal o transferencia bancaria.

3- En cualquier momento, el cliente podrá modificar la forma de pago y/o sus datos asociados, solicitándolo a través de su “Área de Cliente”.

4- El cliente podrá dirigirse a la dirección facturacion@ginernet.com para remitir cualquier justificante de pago así como resolver dudas/incidencias relacionadas con la facturación de los servicios.

5- GINERNET se reserva el derecho a suspender temporalmente el servicio prestado ante cualquier incidencia experimentada en el cobro del servicio y/o por falta de pago hasta la resolución de la misma. Si el cliente no procediera a su pago después del previo aviso de la suspensión temporal causará baja definitiva.

6- Pasados 7 días desde la fecha de pago, GINERNET se reserva el derecho de eliminar el servicio. Si se vuelve a contratar dicho servicio se deberán dar de alta de nuevo todos los datos.

4 - OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

1- For the availability of the service which gives rise to these conditions, the customer should pay in advance to GINERNET the price corresponding to the service contracted, according to the rates published at that time on the GINERNET website, through any of the payment methods offered by GINERNET for its products: Credit card, PayPal or bank transfer.

2- To this end, GINERNET shall temporarily suspend the service. This circumstance shall be notified to the customer so that he/she can proceed to solve said alteration, and if, once the service has been restarted, he/she should repeat the same in a continuous manner or in bad faith, the service shall be cancelled without the right to any refund.

3- GINERNET offers an unlimited guarantee of the correct functioning of the hardware in which the service is housed, with replacement in case of failure.

4- GINERNET will not be responsible for the loss or accidental deletion of the customer’s data. Similarly, GINERNET does not guarantee the replacement of this data.

5- By contracting the services, the client commits himself to keep a backup copy of the services in order to replace them if necessary.

6- In no case does GINERNET accept responsibilities derived from data loss, business interruption or any other damage produced by the operation of the services or by not meeting the customer’s expectations.

7- The client guarantees that he will use the service in accordance with the specifications and technical restrictions, without this use causing any damage to the server, the system resources or even the computer programs.

8- The client recognizes and accepts that the installation of software, the modification of some resources and the contracting of extensions or additional services may require the reboot or reinstallation of the server for its correct functioning. GINERNET will not assume any responsibility for the consequences that may arise from such actions, including loss of data, the consequences of which are exclusively attributable to the customer.

9- The client will be exclusively responsible for the administration of their services, the applications that they install on their server, as well as the effects that they may have on the pre-installed standard software or the configuration of the machine, in those cases where this option is feasible, the problems that may be generated on their server, especially those related to the security measures that should have been adopted.

10- In those exceptional cases where there is a conflict, GINERNET can only reinstall the service by removing all the data and configurations that the server may have.

11- Consequently, GINERNET shall only be responsible for the availability of the physical infrastructures, the network and the physical host corresponding to the service.

12- The customer shall indemnify GINERNET for any expenses incurred by it in any case for which the customer is responsible, including the fees and expenses of GINERNET’s lawyers, even in the case of a non-definitive judicial decision.

13- The content of the data stored by the Customer must be in accordance with the laws of his country, and with the laws of Spain.

14- It is forbidden for the customer to access, modify, visualize the configuration, structure and files of the GINERNET servers. Any problem that may occur in the GINERNET servers and security systems as a direct consequence of the customer’s negligence, the customer will be responsible for the civil and criminal liability that may correspond to him/her.

15- It is strictly forbidden to use the servers to send SPAM, emails without prior approval or any activity that supports spammers. GINERNET shall be the sole arbiter in deciding whether a violation has been established in this respect, based on complaints it may receive from Internet users, ISPs or the relevant authorities.

5 - TERMINATION

1- These Conditions shall end when, in addition to the legally established causes and those stipulated in the different clauses of these Conditions, any of the following occur

  1. Mutual Agreement of the parties.
  2. End of the initial period of duration or successive extensions.
  3. Resolution for non-compliance of any of the parties with the obligations derived from the conditions.

2- If the customer’s non-compliance is the cause of the resolution of these conditions, GINERNET reserves the right to terminate these conditions in advance and, therefore, to deprive the customer of the service without prior notice and without the customer being entitled to any compensation or refund.

3- In case of resolution or rescission of these conditions, for the causes mentioned above or any other admitted in law, the customer must comply with the obligations assumed prior to the resolution of these conditions towards GINERNET and towards third parties.

4- The services provided by GINERNET do not include a trial period, unless otherwise specified in the product details, nor are they eligible for refund or return.