Documentation

General

General information about using the platform and your services.

15 articles Versión en español

  1. Abuse Policy

    How GINERNET handles abuse reports: cases we act on immediately, law-enforcement requests, collaboration with Netcraft and our neutrality policy.

  2. Account verification

    Why we ask you to verify your account, what it involves (a quick selfie or an SMS code, your choice; no document), what you gain from it and how we protect your privacy.

  3. Deploy VPS with artificial intelligence: the GINERNET MCP server

    Connect Claude, Cursor or your favourite AI agent to the GINERNET MCP server and create, deploy and manage VPS servers in plain natural language. What MCP is, how to enable it step by step and real prompt examples.

  4. Direct debit

    SEPA direct debit is no longer available at GINERNET. Learn about the recommended alternative and how this payment method worked for customers who still have it enabled.

  5. Granting access to your account: webmasters and collaborators

    Invite your webmaster or collaborators by email, with access to the whole account or only to specific servers, without ever sharing your password.

  6. Guide to choosing the ideal server for your project

    How to pick the right server based on CPU and RAM: processor frequency and generation, real resource usage on Linux hosting/VPS and capacity planning on Windows VPS.

  7. Integrate your software with the Manager API

    How to authenticate against the Manager API with API tokens (recommended) or a session, how it is organised, where the interactive reference lives, and a sample PHP script that lists your VPS.

  8. Inviting a new user to your client area

    How to give employees or collaborators access to your GINERNET account with custom permissions, without sharing your password.

  9. Payment methods and cancellation

    Payment methods available at GINERNET (card, PayPal, crypto and Bizum) with their discounts and fees, plus how to properly cancel a service or let a domain expire.

  10. Service suspension and deletion for insufficient balance

    What happens when your balance runs out: early warnings, suspension timelines, how to reactivate your services and when they are permanently deleted.

  11. Transferring a service to a new owner

    Steps and paperwork required to transfer a GINERNET service to a new owner: consent letter, ID copy and submission to the billing department.

  12. Welcome to the Manager: how to sign in, where your services are and how they are paid

    Your account is already created: to sign in for the first time, request your password. What the Manager is, how the prepaid balance works and where each service lives: hosting, domains and VPS.

  13. Your domains in the Manager: renewal, reminders, expiry and transfer

    How your domains are renewed from your Manager balance, which reminders you get, what happens if they expire, how to restore them and how to move them to another provider with their EPP code.

  14. Your hosting in the Manager: balance, hourly billing and cPanel access

    How your cPanel hosting or Multidomain Hosting is charged in the Manager, how to sign in to cPanel and WHM, and what happens if your balance runs out.