Getting started with cPanel

cPanel is the control panel you use to manage your hosting service: files, email, databases, domains and much more. This guide covers the most common tasks so you can get up and running in minutes.

Access details

When you signed up you received a welcome email with your username and password. With them you can log in to:

cPanel password and FTP access

The main FTP account uses the same username and password as cPanel. If you do not remember the password, change it from the client area and it will be updated for both.

Creating additional FTP accounts

If you want to give a collaborator access without sharing your main password:

1. Log in to cPanel and open FTP Accounts:

1. Set the username and password for the new account.
2. Optionally, restrict access to a specific folder instead of the whole web space.

MySQL databases

Setting up a database takes three steps, all from the MySQL® Databases section of cPanel:

1. Create the database: give it a name and click "Create database".

2. Create a user: on the same page, a bit further down, create the user and its password.

3. Grant privileges: assign the user to the database you created in step 1.

You can choose which actions the user may run on the database. For normal use you can tick "All privileges".

To manage the content visually, use phpMyAdmin (in the "Databases" section of cPanel):

# Export a database to a file
mysqldump -u USER -p DATABASE > backup.sql

# Import a file into a database
mysql -u USER -p DATABASE < backup.sql

Email accounts

From Email Accounts you can create accounts, change passwords, set the storage quota of each mailbox and open the webmail:

This video walks you through creating your business email step by step (in Spanish):

To set up an account in Outlook, Thunderbird or on your phone, open Email Accounts » Connect Devices: there you will find the exact servers, ports and encryption for IMAP, POP3 and SMTP of your account.

AntiSpam filter

In Spam Filters you can adjust how the antispam filter behaves:

• Move to the Spam folder (first box): when enabled, emails detected as spam are automatically moved to the Spam folder instead of reaching your inbox.
• Score threshold (second box): by default, an email is flagged as spam when its score exceeds 5.
  • Too many false positives? Raise the threshold (for example, to 6) to make the filter less strict.
  • Spam getting through? Lower the threshold (for example, to 4) to make it stricter.

Copy of sent emails

The server keeps a copy of sent emails for the last 3 days. To check it:

1. In cPanel, open Archive and select "Webmail access":

1. In Roundcube, subscribe to the archive folders so they become visible:

Installing WordPress, Prestashop or any other CMS

Look for the Softaculous section in cPanel: it is an automatic installer with hundreds of applications (WordPress, Prestashop, Joomla, Moodle...). Pick the one you need and follow the wizard; the CMS will be installed and ready in a couple of minutes.

This video shows the full WordPress install process (in Spanish):

Changing the PHP version

In MultiPHP Manager you can pick the PHP version of each domain hosted in your account:

If you run WordPress, this video explains how to upgrade PHP safely (in Spanish):

SSH access

Open Terminal inside cPanel and a browser console will open where you can run commands directly on your account:

Counting inodes (number of files)

Every plan has an inode limit (files and folders). To see how many each folder uses, open the Terminal and run:

du --inodes -d 1 | sort -hr

The output lists folders from most to fewest inodes: perfect for finding where files pile up (caches, logs, email attachments...).

Need help?

If you get stuck at any step, contact our technical support by opening a ticket from the client area: we will be happy to help.