Hosting - Documentation

Checking the output of a cron job

How to check what a cron job returns by running it manually from the cPanel Terminal, and what to do if you get no output.

Cloning your website to a staging environment

Two options to get an exact copy of your website and test without risk: the free Softaculous staging tool or a professional clone performed by our team.

Configuring and optimising LiteSpeed hosting

Complete LiteSpeed and LSCache guide: enabling it via plugin or .htaccess, crawler for WordPress and Prestashop, recommended settings, ReCAPTCHA, php.ini and timeouts.

Difference between hosted domains and aliases

In our hosting plans, additional domains work as aliases. We explain why, and which options you have to host several independent websites.

DNS servers

The DNS servers you must configure on your domain to point to our hosting, and which DNS to use if you have a managed or unmanaged VPS.

Email forwarders to external accounts

Forwarders only work towards accounts on your own server. We explain how to import your email into Gmail and Outlook, step by step with screenshots.

Emails flagged as SPAM by the RELAY

What to do when the GINERNET antispam relay blocks a legitimate email: how to read the bounce report and content best practices.

Emails received as SPAM

How to find out why an email you received was flagged as SPAM: SpamAssassin's X-Spam-Report, the whitelist and the score threshold.

Getting started with cPanel

cPanel basics: access details, FTP, databases, email, antispam, CMS installs, PHP version, SSH and inodes.

Getting started with WHM

WHM basics for Reseller and Elastic hosting: what WHM is, how to create cPanel accounts, upgrade resources, access each domain and manage passwords.

Hosting disk space at 100%

If your cPanel hosting has reached 100% disk usage, your website and email will start failing. You have two ways out: free up space or upgrade your plan.

How to edit the hosts file on Windows

Edit the Windows hosts file to preview a website on another server before changing the domain's DNS. Step-by-step guide with screenshots.

How to view the headers of an email

Learn how to view the headers (source code) of an email in Roundcube, Horde, Gmail, Outlook and Yahoo, with screenshots for each client.

My emails arrive as SPAM, how do I fix it?

Complete guide to improve your email deliverability: content, server configuration (PTR, SPF, SMTP), IP/domain reputation and the major ISPs' forms.

MySQL backups over SSH

Commands to export and restore MySQL databases over SSH, plus a ready-to-use script to automate the backup and ship it to a remote FTP server via cron.

My website has been hacked, what can I do?

Most common causes of a hack (outdated CMS, exposed passwords, brute force), protection measures and steps to repair a compromised website.

PHP error 500 log

Enable a debug log through .htaccess to find out what is causing the 500 error on your PHP website.

PHP mail() function vs SMTP authentication

Why you should send your website's emails with SMTP authentication instead of PHP's mail() function: better deliverability, security and error handling.

Setting up your email client

Server, username and port settings (STARTTLS and SSL/TLS) to configure your cPanel hosting email in Outlook, Thunderbird or any other client.

What are the Razor and Pyzor antispam rules?

Razor and Pyzor are collaborative databases of SPAM signatures. We explain how they work and what to do if your emails trigger these rules.

What time are the DNS records of .es domains updated?

.es domains do not propagate DNS changes instantly: red.es applies them in fixed time slots. Here are the schedules and how they affect migrations.

Why is my IP blocked when trying to access my email?

What an IP block caused by failed email login attempts is, why it happens, how to avoid it and what to do if your IP is already blocked.