Documentation

Hosting

Guides and tutorials about shared hosting services: cPanel, email, databases and more.

  1. Checking the output of a cron job

    How to check what a cron job returns using cPanel email output, and what to do if you get no output.

  2. Cloning your website to a staging environment

    Two options to get an exact copy of your website and test without risk: the free Softaculous staging tool or a professional clone performed by our team.

  3. Configuring and optimising LiteSpeed and LSCache

    Safe LiteSpeed Cache configuration for WordPress and other CMSs: caching, crawler, optimisation, CAPTCHA, PHP and long-running scripts.

  4. Difference between hosted domains and aliases

    In our hosting plans, additional domains work as aliases. We explain why, and which options you have to host several independent websites.

  5. DNS servers

    The DNS servers you must configure on your domain to point to our hosting, and which DNS to use if you have a managed or unmanaged VPS.

  6. Email forwarders to external accounts

    Forwarders only work towards accounts on your own server. We explain how to import your email into Gmail and Outlook, step by step with screenshots.

  7. Emails flagged as SPAM by the RELAY

    What to do when the GINERNET antispam relay blocks a legitimate email: how to read the bounce report and content best practices.

  8. Emails received as SPAM

    How to find out why an email you received was flagged as SPAM: SpamAssassin's X-Spam-Report, the whitelist and the score threshold.

  9. Getting started with cPanel

    How to order your hosting on the website, where to find the username and password in the Manager, how to open cPanel and point your domain, and the basics: FTP, databases, email, antispam, CMSs, PHP and inodes.

  10. Getting started with WHM

    How to order Multidomain Hosting on the website, where to find your WHM username and password in the Manager, how to sign in, create cPanel accounts, add resources and manage passwords.

  11. Hosting disk space at 100%

    If your cPanel hosting has reached 100% disk usage, your website and email will start failing. You have two ways out: free up space or upgrade your plan.

  12. How to edit the hosts file on Windows

    Edit the Windows hosts file to preview a website on another server before changing the domain's DNS. Step-by-step guide with screenshots.

  13. How to view the headers of an email

    Learn how to view the headers (source code) of an email in Roundcube, Horde, Gmail, Outlook and Yahoo, with screenshots for each client.

  14. My emails arrive as SPAM, how do I fix it?

    Complete guide to improve your email deliverability: content, server configuration (PTR, SPF, SMTP), IP/domain reputation and the major ISPs' forms.

  15. MySQL backups on cPanel hosting

    How to export and restore MySQL databases from phpMyAdmin, and how to use JetBackup copies. If you need mysqldump from the command line, order a VPS.