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Payment methods and cancellation

Payment methods

  • Credit card ( Redsys)- [automatic renovation]: This is the favorite payment method of must of our client. The first time a customer pays, the bank returns a reference that can work for future payments. In the option payment methods, you can add or delete cards.
    When you choose this method, a 1% discount on the bill is applied.
  • Credit card ( Stripe)- [automatic renovation]: The functionality is the same as Redsys. However, a 3% + 0.30€ fee is applied. We recommend it to those customers that want to pay with a credit card and have issues with Redsys. 
  • Paypal – [automatic renovation]: You can pay using Paypal. An authorization will be created that will be used to make the automatic renovation of the service, this way, you can be carefree since the renovation will be automated. A fee of 4% + 0.40€ will be applied. If you wish to cancel the authorization, you can go to payment methods on the customer area and payments with authorization of Paypal.
  • Coinpaymets- [manual renovation]: Allows payment with cryptocurrency, for example, Bitcoin, Letecoin, Ethereum, Dogecoin, etc. A fee will be charged at 10% APR.
  • Bizum- [manual renovation]: This method is available only for customers in Spain. Allows payment using your phone. No fee is applied.

Cancelation

The payment methods with credit cards or Paypal offer automatic renovation functionality. However, if you wish to cancel service, the customer must request it in the customer area. To do so, access your product and click on active:

Cancelar 1

On the left menu, click on cancelation request.

Solicitar cancelación

You can cancel the product immediately (it will be destroyed in the next 24hours) or at the end of your plan; in this case, it will be destroyed on your next due date.

If the service is automatically renewed and you do not want it renewed, you can open a ticket from the customer area and request a refund of the last payment as long as the due date is not overdue.