Documentación » General » Direct debit

Direct debit

At GINERNET we offer our clients the option of direct debit payment for the contracted services, in such a way that on the 1st of each month we send a SEPA debit receipt with all the pending invoices.

All customers who have a SEPA bank account can benefit from this form of payment.

Activation Procedure

  1. Access the customer area with your login and password.
  2. In the menu, select the option Billing> Bank details
    Enter your IBAN account
  3. Download the CORE file, print it and sign it
  4. Open a ticket attaching the signed CORE file

Important considerations

  1. After receiving your signed request, we will issue a first charge that will include a pro rata + renewal of your services, adjusting the expiration date to the 5th of the following month. You will receive an invoice according to said charge.
  2. The commission for each direct debit bill is € 0.60 + 2% of the total bill. In the event that the client has several invoices pending payment, they will be grouped into a single receipt.
  3. In the event that a receipt comes back due to non-payment, we will proceed to suspend the associated service and an extra 10% of the transaction will be charged with a minimum of 10€.

Cancel a service

In case you do not want to renew a service, you must request the cancellation before the receipt is generated. To do this, access the list of your enrolled services, select the one you want to cancel and click on the “Request cancellation” button, the system will ask you if you want to cancel it immediately or at the end of the contract, either of the two options is valid to cancel the issuance of the SEPA receipt.