At GINERNET, we understand the importance of maintaining a safe and secure internet environment while respecting the privacy and rights of our customers.
As a hosting service provider, our role is not to determine the legality of the content or services hosted by our clients; this responsibility lies exclusively with the courts.
However, we have established a set of guidelines to address abuse complaints, prioritizing situations that pose serious threats to safety and well-being.
Complaints we handle without the need for a judicial or administrative order
1. Child pornography
Any complaint related to child pornography content will be immediately investigated and handled. This type of content is unacceptable and will be removed without delay.
2. Bank phishing
Complaints about bank phishing activities will also be handled promptly. We understand the severity of these threats to financial security and act accordingly.
Official actions
We comply with official actions carried out by authorities such as the National Police and the Civil Guard in Spain.
Collaboration with Netcraft
We recommend that complaints related to phishing or cybercrime activities be submitted through Netcraft. Complaints received through this platform will also be evaluated and addressed as appropriate.
Neutrality policy
For any other complaint not covered under the above categories, our position as a hosting provider is to remain neutral and respect the privacy of our customers. These complaints will be treated as private matters and will not be handled without a judicial or administrative order requiring us to do so.
Summary
- We immediately handle complaints about child pornography and bank phishing.
- We comply with official actions from the National Police and Civil Guard.
- We consider phishing complaints submitted through Netcraft.
- For any other complaints, we maintain our neutrality and protect the privacy of our customers.
