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Soporte técnico

Terms and Conditions

Read carefully the terms and conditions of GinerNet.

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On one side, GINERNET S.L. (hereinafter referred to as GINERNET), with NIF: B-54660485 and address on C/ Poeta Quintana nº 52, 3A, 03004 (Alicante), a Limited Liability Company established in Alicante at the notary's office of D. Antonio Ripoll Soler, registered at the Registro Mercantil de Alicante, in the tomo 3634, folio 95, inscripción 1 on sheet A-131744.

On the other side, the contractor, a natural or legal person who completes the contract form (hereinafter referred to as Client). Both parties, GINERNET and Client, are of interest to formalize the present conditions accepting the terms and conditions established in the following points:

  1. OBJECTIVE

    1. The purpose of these proceedings is to regulate the conditions in which the Client accesses their services, the provisioning of this service by GINERNET, as well as setting the conditions and form of remuneration of the Client to GINERNET.
  2. CHARACTERISTICS OF THE PRODUCT

    1. The Client will determine the configuration of his services according to his needs, choosing between those offered by GINERNET at that moment.
    2. The services provided by GINERNET, subjects of this contract, have, among other resources, a server Control Panel, from which the Client can administer and manage the resources and applications belonging to their services.
    3. GINERNET will not be responsible for the correct functioning, of security and/or of the compatibility of the applications used by the Client.
    4. The client can use the email address soporte@GINERNET.com to solve doubts/incidents related to the services.
    5. GINERNET reserves the right to offer the version of the applications that it considers more adequate, as well as modifying, at any moment, the applications available depending on new versions or vulnerabilities detected, without any need to warn the Client of said changes.
    6. The Client must always have the necessary original software licenses, including those of corresponding Operating Systems.
    7. GINERNET will not be responsible for the consequences that the omission of this obligation could generate against third parties.
    8. The client must take into account that although not all Operating Systems need a license, depending on which has been chosen by the Client, it may be necessary that you have your corresponding original license, either because you rent it through GINERNET or because it is already owned by you.
  3. BILLING Y FORMS OF PAYMENT

    1. By the availability of the service that gives rise to these conditions, the Client must pay in advance to GINERNET the price corresponding to the contracted service, according to the rates published at the time on the GINERNET website, through any of the payment methods that GINERNET offers for its products: credit card, PayPal or bank transfer.
    2. Payment for the resources, upgrades and additional services contracted in GINERNET, both in its initial contract and in its successive renewals, will always be in advance, through any of the payment methods that GINERNET offers for its products: credit card, PayPal or bank transfer.
    3. At any moment, the Client can change the payment method and/or its associated data, requesting it through your "Client Area".
    4. The Client can use the email address facturacion@GINERNET.com to send any payment receipt as well as to resolve doubts/incidents related to the billing of the services.
    5. GINERNET reserves the right to temporarily suspend the service rendered before any incident experienced in the collection of payments of the service and/or for lack of payment until billing is up to date. If the Client does not proceed with payment after the previous notice of the temporary suspension it will cause permanent termination of service.
    6. After 7 days from the payment due date, GINERNET reserves the right to remove the service. If this service is re-contracted, all data must be added again.
  4. OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

    1. The services provided by GINERNET are products consisting of a server integrated in a complex hardware platform responsible for managing a set of services that share infrastructure. For this reason, GINERNET reserves the right to suspend, totally or partially, fulfillment of these conditions (not provide the service) in case it notices, detects and/or during maintenance checks an excessive consumption of resources or any other alteration that slows down the platform in which it is located, in such a way as to harm or impair of the provision of the service or the rights of the Clients or third parties which it shares the server with.
    2. To this effect, GINERNET will make a temporary suspension of service. This circumstance will be notified to the client so he can proceed to solve said alteration, and if once the service was restarted it would recur in such circumstance on an ongoing basis or in bad faith, the service will be terminated without any right to a refund of any amount.
    3. GINERNET offers unlimited guarantee of the correct functioning of the hardware in which the service is housed in, with replacement in case of breakdown.
    4. GINERNET will not be responsible for the loss or accidental deletion of Client's data. Similarly, GINERNET does not guarantee the replacement of this data.
    5. By contracting the services, the Client agrees to keep a backup copy of the services on their own in order to replace them if necessary.
    6. In no case does GINERNET accept liability arising from data loss, interruption of business or any other damages caused by the operation of the services or for not meeting the expectations of the Client.
    7. The Client warrants that he will use the service in accordance with and technical restrictions, without this use causing any damage to the server, the system resources or including the computer programs.
    8. The Client recognizes and accepts that the installation of software, the modification of resources and the contracting of upgrades or of additional services may require restarting or reinstalling the server for proper functioning. GINERNET will not assume any responsibility for the consequences that could derive from said actions, including loss of data, whose consequences are exclusively attributable to the Client.
    9. The Client will be solely responsible for the administration of its services, of the applications that he installs on his server, as well as the effects they it may have on the standard pre-installed software or the configuration of the system, in cases where this option is feasible, of problems that could be generated on your server, specially, of those related to the security measures that it should have adopted.
    10. In exceptional cases where there is a conflict, GINERNET would be only able to reinstall the service deleting all the data and configurations that the server might have.
    11. Consequently, GINERNET will only be responsible for the availability of the physical infrastructures, the network and the physical host corresponding to the service.
    12. The Client indemnifies GINERNET for the expenses that this had in which the cause whose responsibility was attributable to the Client, including fees and lawyer fees of GINERNET, even in the case of a non-final judicial decision.
    13. The content of the data stored by the Client must be in accordance with the laws of his country, and with the laws of Spain.
    14. The Client is not allowed to access, modify, visualize the configuration, structure and files of the servers of GINERNET. Any problems that might occur on the servers and security systems of GINERNET as a direct consequence of negligent action by the Client, shall be liable for civil and criminal liability.
    15. It is strictly forbidden to use the servers to send SPAM, emails without prior approval or any activity that supports spammers. GINERNET will be the sole arbitrator to decide whether a violation has been established in this regard, on the basis of complaints it may receive from Internet users, ISP or relevant authorities.
  5. TERMINATION

    1. These Conditions shall terminate when, in addition to the legally established causes and the conflicts set in the different clauses of these Conditions, occurs any of the following:
      1. Mutual agreement of the parties.
      2. Completion of the initial period of duration or successive extensions.
      3. Resolution for breach of any part of the obligations arising from the conditions.
    2. If the customer's breach was caused by the resolution of these conditions, GINERNET reserves the right to terminate these conditions in advance and, thus, to dispose the Client of the service without prior notice and without the Client being entitled to compensation or to any amount of refund.
    3. In the event of termination or termination of these conditions, for the aforementioned causes or any others admitted in law, the Client must fulfill the obligations assumed prior to the resolution of these conditions vis-a-vis GINERNET and against third parties.
    4. The IP addresses, in no case will be able to be terminate after contracting.
    5. The services provided by GINERNET do not include trial period, unless otherwise specified in the product details, nor are they eligible for refund or return.

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GINERNET SL · CIF: B54660485 · Avda. Euro, Nave 9 · 03114, Alicante · España
Registro Mercantil de Alicante tomo 3634, folio 95, inscripción 1 con hoja A-131744

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